The add-on Incoming SMS makes it possible for subscribers to send SMS to your account. It is also used to unsubscribe subscribers from a mailing list (Opt-out list) or from all mailing lists on an account (Opt-out all) via SMS. Subscribers sending an SMS to unsubscribe will automatically be unsubscribed and moved to the Opt-out list or the Opt-out all list on the account. All incoming SMS will be gathered in an SMS inbox on the account.
Note! Incoming SMS is currently only available in Sweden, Norway, Finland and Denmark.
How to send an SMS to the SMS inbox
To send an SMS to your SMS inbox, the subscriber will have to start the SMS message with a unique SMS keyword of the account, followed by the text message and send it to 72025 for Sweden, 18211 for Finland, 1230 for Denmark or 2223 for Norway. The unique keyword will link the SMS to your specific account.
In order for the add-on Incoming SMS to work you also need to have the add-on SMS activated on the account.
Please contact your APSIS representative if you want to order these add-ons. If you do not know who your APSIS representative is, please contact APSIS support at apsispro.support@efficy.com.
Accessing and viewing the SMS inbox
Managing your SMS inbox is simple and gives you the power to efficiently review, filter, export, and clean up incoming SMS messages linked to your account.
Start by opening the Account Information tab in your Account settings via the main navigation menu.
Inside the Account Information tab, you see an overview showing the total number of received SMS messages. Click Inbox for incoming SMS to open the list of messages.
Each incoming message displays the sender's mobile number, the message content, and when it was sent. Use this overview to quickly scan for important or recent updates.
💡Actionable Tip: Review message timestamps to quickly identify new or urgent messages.
Filtering messages by Date
By default, the inbox will show you the latest messages from the last 30 days. Focus your view on messages from a specific time period using the Date Range filter. Adjust the fields to see messages sent within the range you need.
💡Did You Know? Using date filters makes searching for past conversations or confirming message deliveries much faster.
Deleting Messages
To tidy your SMS inbox, select messages using the Checkbox to the left of each entry. Once you have selected the messages, click Delete to remove them. Confirm your selection to clear out the chosen messages.
Note! Deleted messages cannot be recovered. Double-check your selection before deleting.
Exporting Messages
Export your messages for backup or reporting by choosing either Microsoft Excel or CSV file format within the export options.
Click Export to download the file in your preferred format.
Example: Use exported messages for auditing, customer support, or reviewing conversations outside the platform.
Quick Summary
By regularly managing your SMS inbox—organising, filtering, and exporting messages—you can maintain a streamlined account and enjoy a smoother messaging experience. Use the tips in this guide to take control of your inbox with confidence.